Shipping & Delivery
We ship original Molecule products throughout Europe and selected international destinations. All orders are processed carefully and dispatched from our European warehouse.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times:
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Europe: 2–5 business days
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International: 5–12 business days
Delivery times may vary depending on destination and local carrier services.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order size.
Any available free shipping thresholds will be clearly displayed during checkout.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
If you do not receive tracking details, please check your spam folder or contact us.
Customs & Import Duties
For deliveries outside the European Union, customs duties or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Delivery Issues
If your package arrives damaged or incomplete, please contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the package and product
We will review the issue and respond promptly.
If tracking shows “delivered” but you have not received your package, please contact the carrier first and then inform us if assistance is required.
Sustainability Commitment
Every shipment has an environmental impact. We encourage customers to review sizing and product information carefully before ordering to reduce unnecessary transport and emissions.
If you have any questions before purchasing, our team is happy to assist.